Please read all of the FAQ’s and test your connection before the call. Thanks!
There are 3 easy ways to connect to the video meeting – by computer/tablet/smartphone, via the ZOOM app or by dialing in via a telephone or mobile phone using ZOOM:
1. The easiest way is to just click the link on your *HIGH-SPEED INTERNET CONNECTED* computer or tablet (PC, Mac, Linux, iOS or Android):
(use the link provided in the email you’ll receive a few days before the course starts)
If it asks you for Meeting ID & password:
Meeting ID: (use the ID provided in the email)
URL: (use the link provided in the email)
Pass: (use the password provided in the email)
2. You can also join from the ZOOM app:
(Download and install from ZOOM.com in advance – it takes a few minutes if your internet connection is good.)
Join from app use the information provided in the email.
3. If your internet is shaky, you can join from Telephone:
Phone call + Meeting ID: (use the ID provided in the email)
You Can find your Country Telephone Dial-in number HERE:
For example, the number in the US is:
Dial: +1 408 638 0968 (US Toll) or +1 646 558 8656 (US Toll)
Meeting ID: (use the ID provided in the email)
**Please do try to use the video service whenever you can. It’ll be better for you to be able to see Stephanie and her computer screen, and for her to see you when it comes time for you to chant the sounds.**
If you’re still unsure how it works, visit ZOOM’s FAQ: How do I join a meeting?
More FAQ’s about the ZOOM app are here:
How to test your connection:
After you receive the email with the unique link URL, meeting ID and password, try connecting via your preferred method from options described above.
You’ll be alone in the meeting (probably!) but you’ll see what the app looks like and should be able to see yourself in the video.
We suggest you also get the international dialing number for your country, and keep it handy as a backup in case your internet goes out.
What are the class times?
Find your online group page by using the main menu, or on the main Schedule page:
http://truefreedomcoaching.com/schedule/ Each online group’s page has all of the call times listed for your convenience and future reference.
If your country/time zone is not listed, you can use a service such as http://www.timeanddate.com/worldclock/converter.html to convert the time in your place. Or just ask Google “If it’s 10AM in Tokyo, what time is it in Paris?” Please use the online tools available to you instead of emailing us. Our team is global and due to our time zone differences, we may not be able to respond in time.
Can I switch groups if I can’t make one of my group’s class times? (only for courses that offer more than one group)
Yes, please just let us know at email@example.com
If I am not available during the time of the class, how does it work?
Each class is recorded as a video. We also make a back-up Mp3 recording. So, there are two ways you can access the call:
- The video will be available for a limited time in the ZOOM app and you can access it there.
- It will also be uploaded to the same Dropbox (online file storage) folder where all of our private instructional videos, PDFs, and Mp3 files are, you can watch on your computer, or even download the file to your own hard drive and watch it later. (Access Dropbox via the link provided in the email you’ll receive a few days before the course starts.)
If I can’t make the live class, can I still get personal feedback?
Yes, you can write in the FB group with any questions you have. Several previous Heart of Sound 200-hour RYT graduates have volunteered to be teaching assistants, and you might be able to arrange 10-15 minute sessions with them for their feedback.
What happens if I drop the call?
If you do, you can always just dial back in and rejoin us. Stephanie may have to do the same, since she’s in Hawaii and the internet can have hiccups. If she does, just carry on and she’ll be back soon!
How can I see other participants in the online circle?
The app takes care of that for you automatically, if you’re calling in via the internet. (If you’re calling in from a phone you won’t see anything, and we won’t see you, of course, unless we’re all gifted psychics!) You will actually see the other participants during the first part of our call, and during certain portions we might turn video off to improve the call quality. At other times, you’ll see Stephanie’s screen when she’s going over portions of the course materials.
How do I mute/unmute myself, or turn my video off?
The “Mute” and “Video Off” buttons are at the bottom left hand corner of the ZOOM application screen. At some point in the call, I may ask everyone to mute themselves so that the sound of us chanting together doesn’t get jumbled up. (If you’re calling in from your phone, simply use the controls on your own phone.)
What is the buddy system?
For some courses, you’re encouraged to meet up with other members to do your homework and listen to each other’s chanting. We have a private Facebook group for the duration of the course as well, where you can “meet” the others virtually, get to know each others intentions, and share experiences.
Is it long distance?
If you’re calling in using the internet, there is no charge for you. If you’re calling in by phone, the number probably is a toll number, so you can either use your cell phone if you have free long distance, or call using Skype credit or something similar, and it’ll only cost you a small amount to make the call. Just be sure you’re in a spot with good reception (or internet connection) so you don’t drop from the call. If you do, you can always just dial back in and rejoin us.
More FAQ about the ZOOM app are here: https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions
What is Dropbox?
Dropbox is an online file sharing website. It’s free, and you just need to join and download a file to your computer. I email an invitation to a private, shared folder for this practice shortly after our first call, and you simply need to follow the instructions in that email to download the software, setup your account, and have access to the files.
How do I use Dropbox?
Once you have Dropbox, you can view the files in the shared folder anytime on your computer. But please DO NOT DELETE or MOVE the files from the shared folder. If you want to have them on another device (such as your iPad), make a COPY. Otherwise, the files will not be there when someone else needs to access them. Thanks!
Dropbox FAQ is here: https://www.dropbox.com/help
Once again, please use the online tools available to you to resolve any issues, or answer questions if you’re unfamiliar with the applications. Our admin and teaching team is not trained or equipped to offer extensive technical support.
What is the Facebook group?
It’s a private group for our discussions, insights, questions about the mantra practice. Your FB friends can see you’re in the group, but no one but group members can see the posts.
How do I post in the Facebook group?
On your home page in Facebook, on the left hand column, you have a “Groups” section. (Depending on how your settings are, and whether or not FB changes the layout!) The group should appear there. Click it, and you’re in!
More FB Groups FAQ’s are here: https://www.facebook.com/help/162866443847527/
Once again, you Can find your Country Telephone Dial-in number HERE:
Lokāḥ Samastāḥ Sukhino Bhavantu!
May all the beings in all the worlds be happy!
Thanks for reading to the end. Bless you! 🙂